One of Walter Coffman’s favorite quotes is from Greek philosopher Heraclitus: “No man ever steps in the same river twice, for it’s not the same river and he’s not the same man.”
In other words, as people grow and change, so do their surroundings. A person who grows can come back to the same exact area and yet see it differently. Walter said this has been true in his own life.
“I’m constantly looking for ways to grow as a human and be better than the day before. I apply this at work to be better for myself, my coworkers, my family and eSolutions,” he said. “Many situations may be similar, but nothing is exactly the same, so it also helps me to maintain an adaptability to any situation.”
Walter says his colleagues at eSolutions apply the same values when it comes to caring for clients.
“eSolutions and Client Services is all about comradery and constant improvement,” he said. “There is no day that we take time off or let our foot off the gas. We have a solid team in Client Services that is constantly pushing itself to be better.”
Walter is Senior Implementation Specialist at eSolutions, and it’s a role he loves. His primary responsibilities include processing orders and ensuring accuracy and compliance, as well as working with clients to implement select eSolutions services.
How he got there is part of his growth and adaptability mindset. Before eSolutions, Walter worked in the restaurant industry. His first job was at Arrowhead Stadium working for his favorite football team, the Kansas City Chiefs. At the old Arrowhead Club, he “bussed tables, served, and anything else a 16 year old could legally do.” After a three-year stint there, he worked as a server, bartender and then manager at the KC Improv Comedy Club.
“I finally tried a ‘grown-up’ office job at 28 where I worked at GEHA as a ‘Provider Records Tech.’ This was extremely fancy name for data entry,” he said. “The lack of challenge brought me to eSolutions.”
He started at eSolutions in June 2016, as part of the SNF/DME Sales team. After about 10 months in sales, Walter said he figured out that he wasn’t really cut out for it. At that point, sometime in April 2017, he proved his adaptability again by moving to Client Services support. His support career was cut short, however, when Walter joined the newly created Implementation team. His primary role was helping clients set up new services.
“I really struggled in sales but fully appreciated the company,” he explained. “I was presented with the opportunity to stay with the company in Client Services. It allowed me to assist the customers without worrying about financial woes of hitting numbers every month.”
He said his biggest challenge so far has been filling in after the former Senior Implementation Specialist left. According to Anna Whitaker, Vice President of Client Services, Walter “stepped up significantly over the past year with challenging projects and took on more work in a time when we were short staffed.” As a result, he was officially promoted to Senior Implementation Specialist in early 2020.
For Walter and the entire Client Services team, customers come first. He said having the opportunity to work directly with clients to resolve issues and make their lives a little easier is a part of the job that he loves.
He also loves the fact that there’s no such thing as a typical day for him. Each day brings something new, and it’s never the same river twice.
“I could come and start processing a dozen orders in the queue that Sales entered after I left, or it could be a Monday with 60-plus services set to start that day. It could be a day where I have three or four meetings with clients to figure out how to set up and process a file,” he said. “I really enjoy the constant change of pace, and no day of work is like the day before.”
He said being adaptability is just as important in his home life, as well.
“When I get home, I’m either running around taking my 10-year-old stepdaughter Cloe to Girl Scouts or karate, cooking dinner, doing laundry that we are constantly behind with, or working on a project like re-doing the basement,” he said.
At home, you’ll also find Walter and his wife Michelle watching a good standup comedian or binge-watching a new Netflix show or, during football season, cheering on the KC Chiefs.
“We eat, breathe, and sleep Chiefs football,” he said. “My wife and I are in fantasy football leagues, so that causes a lot of unnecessary but really fun marital issues.”
When Walter isn’t competing with his wife or daydreaming about the Chiefs playing in the Super Bowl at long last, he stays busy learning how to fix things around the house, practicing cornhole, golfing or bowling with Michelle and Cloe. The family enjoys traveling together and tries to visit a new place each year. Past vacations have included a European vacation of Amsterdam, Belgium and Paris; Colorado; Florida; California; South Padre Island; Cancun; Cabo; San Lucas; and quick road trips to Omaha or Branson.
Walter is a huge fan of his Client Services team and enjoys helping where needed. Like that river, he just keeps growing and flowing with the changes to help his team and the entire company succeed.
“I believe that one of my best skills is communication paired with the ability to put a positive spin on anything. These skills allow me to get through any day with a smile and hopefully put a smile on somebody else’s face,” he said. “I have enjoyed being able to assist different teams across the company and hopefully bridge future communications to ensure that we are one cohesive, well-oiled machine.”