Taking advantage of every opportunity to make clients happy keeps Stephen Call happy.
And he has many opportunities to do so each day in his position as Senior Manager for Client Services Support, primarily over Medicare and clearinghouse support, at eSolutions. On any given day, Stephen is caring for clients, improving processes, preparing for 2020 regulatory updates, managing department projects and much more.
He appreciates the challenges – and relishes the opportunities. Stephen said his attitude toward work and life can best be summed up by the following quote from “The Tin Cup”: “When a defining moment comes along, you define the moment or the moment defines you.”
“For me it’s about taking ownership, taking advantage of every opportunity, and seizing the moment,” he said. “Doing that has always personally allowed me to have more control over what happens next and ensure that I get out of it what I put into it, regardless if it’s professional or personal.”
For more than three years, Stephen definitely has worked to take advantage of the opportunities that have opened up for him at eSolutions.
“I love working for a growing company and being part of the positive changes,” he said. “I also appreciate that our leaders here will put you in position to succeed and challenge you as an individual and team. Taking all of that into account can lead to a very positive work environment/rewarding experience.”
Stephen spent the first four years of his career at Cerner, where he worked in implementation and managed the quality assurance department. When he came to eSolutions, he was the only project manager in Client Services. That grew into a team of four, now called Strategic Operations. Stephen moved to the Support side early this year.
“I’ve always enjoyed customer-facing roles and helping create a positive experience for customers through a variety of channels,” he said.
In his position, he said he gets to observe firsthand how great eSolutions’ Client Support team truly is, along with the other teams that make up Client Services. It’s the most rewarding part of his job, he said.
“I love seeing the teams work together, working with customers, helping make a difference, expanding their knowledge, challenging themselves, and growing in their careers,” he said. “It’s our job to put them in the best position to succeed and seeing this team on the frontlines every day is a great reminder of the positive impact it has on a daily basis.” Stephen said he loves being part of something that will lead to a positive experience for clients, from implementing new processes to walking clients through major industry changes. His current projects include closing out the year’s acquisitions and preparing his department for eSolutions’ Salesforce implementation.
No matter what project he’s leading, however, he strives to seize every opportunity to improve himself, his team and the Client Services department. His goal – and the goal of everyone in Client Services – each day is to make a difference for each eSolutions client who needs help.
“The number-one priority for Client Services is the customer. As we go through our work day and in our individual roles, we are all dealing with a different situation/problem/project but we always have the customer at the forefront of our minds.”
When Stephen does not have eSolutions’ clients on his mind, he’s usually busy spending quality time with his family. He said he finds his happiness with his fiancé and three kids, traveling and playing as much golf as they will allow him to play.