Caring Healthcare owns and operates a group of 15 Texas-based skilled nursing facilities (SNFs). Since Caring Healthcare began using eSolutions’ special CASPER Reports tool in combination with the Medicare Enterprise package, its billers’ manual tasks have been greatly simplified.
Caring Healthcare owns and operates a group of 15 Texas-based skilled nursing facilities (SNFs). Its corporate offices are located on the East Coast, where its busy billing team of nine does its work. It offers a variety of long-term care and rehab services, along with modern amenities that make patients feel more like they’re at home.
Like most SNF organizations, Caring Healthcare uses the CASPER (Certification And Survey Provider Enhanced Reports) system and its facilities access these reports onsite. The organization uses CASPER data for quality reimbursement profiles, survey prep for inspections, surveys, and to evaluate Five-Star Rating data.
CASPER is a CMS operational data resource to monitor the status of an organization’s short- and long-term quality measure rates and the effectiveness of applied improvement strategies. CASPER reports are generated from Minimum Data Set (MDS) data. CASPER offers a variety of reports to help a billing team know where its facility stands in terms of its Five-Star Rating, Quality Measures and more so the SNF can identify weaknesses and improve them.
For post-acute care providers like Caring Healthcare, every hour of each day counts. There’s little time to waste on tedious manual processes like report retrieval from CMS.
Caring Healthcare previously accessed CASPER the old-fashioned way. The organization struggled with trying to submit and get reports by logging into the QIES System directly and getting reports from the CMS portal, according to Gary Klein, chief operating officer.
“With CMS, because of security and how they do things, you have to actually go through three log ins and it locks down the rest of your computer so you can’t get any other emails,” Klein explained. “So if you’re waiting for a report, you can’t get emails or anything during. If you log out, you have to go through that process to log in again.”
The Solution – eSolutions CASPER Reports Tool
Since Caring Healthcare began using eSolutions’ special CASPER Reports tool in combination with the Medicare Enterprise package, its billers’ manual tasks have been greatly simplified.
“It’s so much easier. It’s hard to quantify … each time [logging in to CMS] can take about 10-15 minutes to get in but then while you’re in, your productivity goes down until you get out,” Klein said. “I’ve done that job in the past and I know how frustrating it can be, so when I found a solution that supported the people who work for us, it was a no-brainer.”
Thanks to eSolutions’ CASPER Reports tool, Caring Healthcare now automatically receives its CASPER reports every month. According to Klein, it’s a “game changer” for his organization.
“With eSolutions, you don’t have to go through the ridiculous IT headaches that you have to go through with CMS,” Klein explained. “If somebody is still using the old-fashioned way, I’d say just try eSolutions. It changes your workflow entirely. It’s always accessible, it’s great for someone overseeing multiple facilities with one login; it just works.”
eSolutions’ CASPER Reports tool eliminates the manual work and waiting associated with retrieving CASPER reports from QIES. eSolutions automatically retrieves your CASPER reports when you want them and delivers them straight to your inbox.
eSolutions delivers reports associated with MDS 3.0, OASIS (home health) and HIS (hospice). It includes reporting features that optimize data so you can identify key trends and make smart decisions for your organization. These decisions ultimately improve your Five-Star Rating and quality measures data, which can increase quality patient referrals and boost your business.
Caring Healthcare’s billing team has realized exceptional time-saving results and efficiencies, including:
- Reduction of manual work and analysis
- Less time wasted downloading files
- Ability to easily stay on top of Five-Star Ratings
- Improved reimbursement speed, accuracy and cash flow