Dr. David Bronat is no stranger to revenue cycle management. He’s been managing his own chiropractic practice since the early 1980’s. His practice was using another clearinghouse service to submit claims, and he had multiple challenges, including poor service and unexplained claim errors and denials. Dr. Bronat switched to eSolution’s clearinghouse solution, ClaimRemedi and immediately saw substantial benefits, including increased reimbursement rates, faster payments and excellent service.
Clean claim rate
Claim denial rate
Dr. David Bronat has practiced chiropractic medicine since the early 1980s. Today he runs his own practice in the Washington, D.C., area and oversees all aspects of his business, including revenue cycle management. Running at full capacity, his office saw 120-130 patients per week.
Dr. Bronat’s office uses practice management software that contracted with another clearinghouse vendor. Dr. Bronat felt this vendor failed to manage his clearinghouse needs. “They had poor service, weren’t knowledgeable and gave me the runaround,” he said. “We did not get clear explanations on claim errors and denials.” This created extra work for his office staff who had to spend valuable time researching their own claim errors and denials.
The Solution – eSolutions Clearinghouse Service
Poor customer satisfaction eventually led Dr. Bronat’s practice management software vendor to switch clearinghouse partners. They chose eSolutions’ ClaimRemedi to provide clearinghouse services to clients.
“Right away I saw an impact,” said Dr. Bronat about switching to ClaimRemedi. “I like ClaimRemedi’s usability, including the powerful scrubbing features that clearly show any claim errors and allow for on-the-spot edits,” he added. The practice has enjoyed identifiable increases in reimbursement rates and is receiving more accurate payment.
“I like the fact that I can see that the system has processed the claim. I can see the EOB right in the ClaimRemedi site rather than waiting two weeks,” he said.
Dr. Bronat added that he’s extremely happy with ClaimRemedi’s professional, excellent customer service and clarity. “My practice is light years ahead of where it was, and I’m discovering even more features as I use ClaimRemedi,” he said. “I’m satisfied and would highly recommend this product.”