Upcoming eSolutions and Claim Remedi Maintenance
eSolutions products are delivered as Software as a Service (SaaS). As such, we regularly push out bug fixes and new features. Whenever possible, we do these within scheduled windows that occur every other Thursday night at 9pm CST. Typically, downtime is kept to a minimum, but connectivity could be intermittent while the changes are pushed out. If we anticipate an extended outage we will notify customers ahead of time.
eSolutions also tries to minimize production infrastructure changes by scheduling them when possible. These typically occur on the second Saturday of each month, also starting at 9pm. Any extended outages will be communicated.
Medicare HETS 270/271 Submitters:
CMS announces an upcoming outage to the Medicare HETS 270/271 eligibility system. CMS data center maintenance will begin at 11:30 PM ET on Friday, March 30, 2018. The HETS 270/271 system will be unavailable during this period for data center maintenance. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 12::00 PM (Noon) ET on Sunday, April 1, 2018.
This outage is in addition to the previously announced HETS system installation outage scheduled for Saturday, March 24, 2018. Please see below for additional details.
CMS previously announced an upcoming HETS 270/271 R2018Q100 system release. CMS now announces an outage to the Medicare HETS 270/271 eligibility system to allow for this release installation. HETS 270/271 R2018Q100 release installation will begin at 7:30 AM ET on Saturday, March 24, 2018. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the installation window will be completed by 2:00 PM ET on Saturday, March 24, 2018.
Following this release, HETS 270/271 may return modified information on the HETS eligibility response. CMS recommends that all HETS submitters use the HETS 270/271 R2018Q100 Companion Guide and Release Summary documents linked below to prepare for this upcoming release.
Upcoming CMS Maintenance
Please contact the Medicare Customer Assistance Help Desk at 1-866-324-7315 if you have any questions regarding CMS maintenance.