Regular Maintenance Windows
eSolutions products are delivered as Software as a Service (SaaS). As such, we regularly push out bug fixes and new features. Whenever possible, we do these within scheduled windows that occur every other Thursday night at 9pm CST. Typically, downtime is kept to a minimum, but connectivity could be intermittent while the changes are pushed out. If we anticipate an extended outage we will notify customers ahead of time.
eSolutions also tries to minimize production infrastructure changes by scheduling them when possible. These typically occur on the second Saturday of each month, also starting at 9pm. Any extended outages will be communicated.
Medicare HETS 270/271 Submitters:
CMS announces an upcoming outage to the Medicare HETS 270/271 eligibility system. The outage will begin at 8:30 PM ET on February 3rd, 2017. The HETS 270/271 system will be unavailable during this period. Attempts to open a connection to the HETS 270/271 application will result in errors. CMS estimates that the maintenance window will be completed by 4:00 PM ET on Sunday, February 5th, 2017.
Please contact the Help Desk if you have any questions.
Upcoming CMS Maintenance
Please contact the Medicare Customer Assistance Help Desk at 1-866-324-7315 if you have any questions regarding CMS maintenance.